1. Services Provided
Seraphina Promo offers professional services including Video Marketing, Market Research, Marketing Automation, and Graphic Design. Each service may include customized strategies, creative content production, automation setup, or research reports as defined in client agreements. The scope, timeline, and deliverables will be clearly stated before the commencement of any project.

2. Client Responsibilities

  • Clients must provide accurate and up-to-date information required for service execution.

  • Timely approval of drafts, designs, or reports is essential to avoid project delays.

  • Any change requests beyond the agreed scope may result in additional costs and extended timelines.

3. Payments & Fees

  • Service fees will be agreed upon before the project begins.

  • Payment schedules may include upfront deposits, milestone payments, or final payments upon project completion.

  • Failure to pay invoices on time may lead to service suspension or termination.

  • All fees are non-refundable unless otherwise stated in writing.

4. Intellectual Property Rights

  • Seraphina Promo retains ownership of all creative materials until full payment has been made.

  • Upon payment, rights to final deliverables are transferred to the client, unless otherwise stated in the agreement.

  • We reserve the right to showcase completed work in our portfolio or promotional materials unless clients request otherwise in writing.

5. Confidentiality

  • Both parties agree to maintain confidentiality of sensitive business information, strategies, or data shared during the project.

  • Confidential information will not be disclosed to third parties without prior consent, except where legally required.

6. Limitation of Liability

  • While Seraphina Promo aims to deliver high-quality results, we are not responsible for indirect losses such as loss of revenue, reputational damage, or business interruptions.

  • Our liability is limited to the total fees paid by the client for the specific project in question.

7. Termination of Agreement

  • Either party may terminate the agreement with a written notice of at least 14 days.

  • The client is responsible for paying for all work completed up to the termination date.

  • Prepaid fees for unfinished work may be refunded on a case-by-case basis.